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This email confirms you have agreed to Lulu Cooper’s Terms & Conditions.

Terms & Conditions

Holistic Coaching & Healing is suited to individuals seeking deep and lasting soul-centred change. It is a partnership focused on developing your awareness, thinking, and abilities in order to help you identify and achieve personal and professional goals. It involves a “whole person,” (mind, body, soul) approach which provides access to deep healing, creation and empowerment, to achieve authentic, aligned outcomes for the individual.

I am a certified Transformational Life Coach, and practitioner of Hypnotherapy and TimeLine Therapy™ certified by the American Board of Neuro-Linguistic Programming, American Board of Hypnotherapy and Time Line Therapy™ Association. I am also a practitioner of Trigger & Trauma Therapy (TTT) and Integrated Somatic Trauma Therapy, 200hr Yoga teacher, Reiki II energy healer.

Showing up at each session, I commit to being present, on time, to listen without judgement, whilst being direct and honest. The success of our coaching engagement depends upon your willingness to remain open and committed to the process, and thus I invite the you do the same during our coaching conversations. 

Terms & Conditions

The Terms & Conditions of the coaching engagement between you (the client) and Lulu Cooper are set out below. Each a "party" and together "the parties”.

Session appointments, Rescheduling & Cancellation Fees 
Appointments may be scheduled weekly via WhatsApp/email or using a booking link provided.
Please note,  Lulu Cooper has a STRICT cancellation policy. If client needs to change the appointment time, client may do so by providing 24-hours notice via WhatsApp/email. Failure to do so will result in the full fee being charged to client for the missed session and that session will be considered completed within client's package.
In the event Lulu Cooper cannot make the session time and does not provide 24 hours notice client will have the option to have the session refunded or postponed.
Note: Each program must be completed within its specified timeframe plus one month, to limit drawing the sessions out beyond the agreed timeframe.

Intellectual Property
All materials provided by Lulu Cooper during the coaching engagement, including but not limited to recorded meditations, worksheets, program documents, and any proprietary content, are and remain the exclusive intellectual property of Lulu Cooper. These materials are provided for the client’s personal use only and may not be reproduced, distributed, shared, or resold in any form without the prior written consent of Lulu Cooper. Any unauthorised use of these materials constitutes a breach of this agreement and may result in legal action. 

Client's Investment Inclusions
One free 30min discovery call after which client and Lulu Cooper decide on which program they will purchase, to be completed over an agreed time period. This may be a one-on-one or group coaching program.

Client's Soul Fitness holistic coaching, Trigger Trauma therapy or any other program, will be communicated by Lulu Cooper and confirmed by client, via email prior to commencement.*

Sessions may be between 60-120min held on Zoom or in-person, weekly or bi-weekly, to be confirmed. Note: Each 1:1 program must be completed within its specified timeframe plus one month, to limit drawing the sessions out beyond the agreed timeframe. 

Group programs have fixed start and finish dates, as well as fixed dates and times for sessions, which cannot be rescheduled. Sessions may be recorded and provided to paid client participants at the discretion of Lulu Cooper. Missed sessions are non-refundable and cannot be made up.

After each session, where applicable, client may receive recorded meditations, hypnosis, visualisation tools, techniques, notes.

Between sessions client may receive and commit to in-between support and accountability check-ins via email or Whats App.

Payment* & Refund Policy
The agreed Soul Fitness coaching, Trigger & Trauma Therapy, or other program package will be invoiced to the client for payment prior to the commencement of sessions. Payment must be made either in full or in accordance with an agreed payment plan. Payment plans must commence on or before the first session and be completed within 12 weeks from the start date of the program.

If the start date of the program is not within 2 weeks from the discovery call, a non-refundable deposit of 25% of the total program fee will be required to secure the client’s position. This deposit is non-transferable and will be forfeited if the client fails to commence the program within the agreed time frame.

By making the payment and signing this agreement, the client confirms they have read, understood, and agreed to all the terms and conditions set out in this agreement. All payments are final, and no refunds will be issued once the payment has been made, except as explicitly stated in the refund policy.

If the client wishes to cancel their program entirely and requests a refund, written notice must be provided at least 90 days in advance of the program commencement date. Any refund provided will be at the sole discretion of Lulu Cooper and will be subject to deductions for administrative and other costs incurred.
If the client decides to withdraw from the agreed program after it has commenced, or if the client does not complete sessions within the agreed time period, there will be no refund.

Confidentiality
All information disclosed by the client that would reasonably be regarded as confidential ("Confidential Information") will be treated with strict confidentiality and will not be disclosed by Lulu Cooper to any person, except where:
(i) Lulu Cooper is required by law or a court order to disclose such information;
(ii) the information relates to or suggests illegal activity; or
(iii) there is reason to believe there is an imminent risk of danger or harm to the client or another person.

Confidential Information does not include information that:
(a) was in Lulu Cooper's possession prior to it being provided by the client;
(b) is or becomes publicly available through no breach of confidentiality by Lulu Cooper;
(c) is lawfully obtained by Lulu Cooper from a third party without breach of any obligation of confidentiality; or
(d) is independently developed by Lulu Cooper without the use of or reference to the client’s Confidential Information.

The client acknowledges and agrees that any feedback, testimonials, or other communications provided by the client may be used anonymously by Lulu Cooper for marketing or promotional purposes. Identifiable details will be removed to ensure the client’s identity remains confidential unless explicit written consent is provided by the client to disclose their identity.

Marketing Communications
Client agrees to receive periodic e-newsletter updates from Lulu Cooper and understands that client may opt out of receiving these communications at any time by clicking the "unsubscribe" facility in the message or by contacting Lulu Cooper by email at hello@lulucooper.com at any time.

Disclaimer
Coaching is a comprehensive process that may include career, business, life, relationships, education, recreation and wellness coaching. Any tools, techniques, remedies, approaches, mentioned are by way of invitation to the client. Coaching is NOT counselling, psychotherapy, or a substitute for or to be used in lieu of any professional mental health, medical or financial advice or other qualified professionals and client agrees that it has the exclusive responsibility to seek such independent professional guidance if needed. If the client is under the care of a mental health professional, or taking any medication associated with outside treatment, client agrees to disclose this to Lulu Cooper in advance of sessions and client will inform their  mental health care provider of the nature and extent of this coaching relationship with Lulu Cooper. Client understands that it is solely responsible for creating and implementing their own physical and mental wellbeing and decisions, choices, actions and results arising out of or in connection with this coaching relationship, sessions and interactions with Lulu Cooper.  Client agrees that Lulu Cooper is not and will not be liable for any action or inaction or direct or indirect results of any coaching services provided by Lulu Cooper. 

Limitation of Liability
This agreement constitutes the entire agreement between the client and Lulu Cooper with respect to the subject matter of this agreement and supersedes all prior written and oral representations. This agreement cannot be amended, altered or supplemented except in writing signed by both Lulu Cooper and the client.  Lulu Cooper makes no representations, warranties or guarantees of any kind, express or implied with respect to the coaching services provided. In no event shall Lulu Cooper be liable to client for any indirect, special or consequential damages. In no event shall Lulu Cooper's liability to client exceed  the amount actually paid by client to Lulu Cooper for all coaching services rendered as at the date of any such claim. Client agrees to defend, indemnify, and hold harmless Lulu Cooper from and against any and all suits, proceedings, claims, losses, and damages (including lawyer’s fees) related to any breach by client of this agreement, and any claim by a third party that arises from client's breach of this agreement.

Governing Law and Dispute Resolution
This agreement is governed by the laws of the state of New South Wales, Australia.  The parties shall endeavour to settle any dispute arising out of or relating to this agreement, including with regard to its existence, validity or termination, by mediation administered by the Australian Disputes Centre (ADC). (a) The mediation shall be conducted in accordance with the ADC Guidelines for Commercial Mediation operating at the time the dispute is referred to ADC (the Guidelines). (b) The terms of the Guidelines are hereby deemed incorporated into this agreement. In the event that the dispute has not settled within twenty-eight (28) days following referral to ADC, or such other period as agreed to in writing between the parties, the parties shall submit the dispute to arbitration in Sydney, Australia. (c) The arbitration shall be administered by ADC and conducted in accordance with the ADC Rules for Domestic Arbitration operating at the time the dispute is referred to arbitration (the Rules). (d) The terms of the Rules are hereby deemed incorporated into this agreement. (e) The arbitrator shall not be the same person as the mediator unless the parties each consent in writing to the arbitrator so acting. This clause shall survive termination of this agreement.  

Invalidity
As far as possible, all provisions of this agreement will be construed so as not to be void or otherwise unenforceable. If and to the extent that any provision of this agreement is held to be illegal, invalid or unenforceable, such provision will be severed and shall not affect the remaining provisions of this agreement and this agreement shall be construed as if such invalid, illegal or unenforceable provisions have not been set forth in this agreement. 

Client Acknowledgments
Client acknowledges and agrees to the aforementioned Terms & Conditions with special regard to the following: Client must provide 24hours’ notice of cancellation of scheduled appointments and that failure to do so will result in the full fee being charged to client for the missed session. Client, understands and agrees that it is fully responsible for client's own physical and mental wellbeing, choices and decisions, during and outside of these coaching sessions. Client agrees to follow up and perform any work assignments set for client. I understand that all decisions in these areas are exclusively clients. Client confirms that it has read through and understood the terms of this agreement, including the Confidentiality, Disclaimer and Limitation of Liability clauses and agree to comply with them.